ONLINE Shopping FAQs

Assembly Furniture Australia (referred to as "we") strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know. Should you have any other queries, email us to discuss. Our furniture is typically shipped out within 14 business days plus shipping times to the delivery address. Upon receiving your order, we will contact you with an estimated delivery time frame. We will contact you promptly if your order is out of stock or back ordered.

PAYMENTS
We accept Visa, Mastercard, debit cards, or American Express.

DOMESTIC DELIVERIES
Orders are sent via shipping companies and take approximately 7 days from the date of shipping depending on the Australian destination. Once an order ships from Assembly, it is the carrier’s liability for tracking and delivery time. We will endeavour to give you an estimated delivery time.

All orders are delivered Monday to Friday and between 9 am and 5 pm.

We cannot deliver to PO boxes or Parcel Lockers because they are too small to accept many of the items we sell. Most of our goods are delivered by courier or specialist furniture delivery companies directly to your door and require a signature upon delivery. Delivery fees are for curb to curb service. If you require items to be brought into your residence and/or assembled additional charges will apply and this needs to be arranged before your items are shipped. Please contact us if this service is required because it will incur a surcharge.

Please be aware that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website.

MISSED DELIVERIES
If you are not present at the delivery address within your allocated delivery slot, a card will be left with contact details to arrange an alternate delivery. A re-delivery fee may apply. Please advise our delivery partners in advance if you know of any necessary changes to your delivery slot.

INTERNATIONAL DELIVERIES
At this moment, we are unable to offer international delivery.

REFUND AND REPLACEMENT
We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase. The item(s) must be returned in their original condition and packaging. All costs regarding delivery will be at your expense.

Email us here regarding any issues arising from your online purchase. We will instruct you on the course of action. Should you consider an item flawed or damaged upon delivery, please contact us as soon as you receive it to discuss its return and replacement.